Customer satisfaction is our main priority and we want you, the customer, to be completely satisfied with your purchase.
Please inspect your purchase on delivery.
For large or bulk quantities your order will be delivered by our own distribution team. Please inspect your order and if you find a fault you may reject it and return it immediately, we will then arrange a replacement or refund.
If your order is delivered to other areas of the UK by carrier please check for visible signs of damage and sign delivery notes appropriately (IE goods damaged) or refuse delivery we will then arrange a refund or replacement.
The driver will be solo therefore arrangements should be made to provide someone to help unload the mirror(s) if they are particularly large.
The driver is unable and uninsured to carry the mirror(s) beyond ground level (i.e. into a bedroom or loft).
If delivery is to an address other than at ground level or if the items are carried beyond ground level, any damage caused to the mirror(s) during carriage up any stairs or in lifts is not the responsibility of the driver or Mirrors and Glass Ltd. but solely that of the customer.