Hi Paul,

Mirrors were delivered as promised thanks.
I am delighted with your service and would certainly use your company again and recommend.
Kind regards
--Peter
01 November 2014
 
hi at Stockport.

just like to say thanks for the brilliant mirror received in good condition yesterday.

the mirror is spot on & your service couldn't be better.

thanks again

kind regards
--michael
31 October 2014
 
Hi,
Many thanks for the glass and especially for getting to us so quickly - I am very happy to recommend your great customer service.
regards,
--Peter.
20 October 2014
 
Hi,

I would like to compliment the driver who delivered my order today. He has been excellent throughout, giving me regular updates and making the delivery quick and easy.
Excellent service that should be recognised.
Please pass on my thanks to him, and ensure his manager is aware of the fantastic job he is doing, he is an ambassador for your company. I wouldn't hesitate to order from you again and recommend you to my friends.
--Colin
05 October 2014
 
Dear Paul, and the staff of Mirrors and Glass,

We are absolutely delighted - to put it mildly - by the custom mirror which has just been installed in our bathroom!


It has been a real pleasure doing business with your company.
Steve was so responsive to our initial telephone enquiry - every one of our questions was answered with a "yes" or "no problem".

Then when we came to your premises with our design,
you - Paul - were even more positive and took the trouble to show us the top quality materials and the state-of-the-art machinery that you would be using.


I mentioned to you that we had previously contacted several companies who advertised custom mirrors but we found that they had not invested in the quality of machinery you have and therefore they were unable to cut and bevel to the standard and measurements we needed. We did however obtain one quote for a compromised design (with a 3 month delivery date) for the outrageous sum of 2,400 pounds. You, however, were able to expertly craft our mirror to our exact requirements, in superb materials, and deliver in under 2 weeks - all for a fraction of the price of the other company.


By the way, your installers - Mark and Neil - were fantastic. Not only did they do a very clean, perfect job but they were really careful around the house. We do thank them particularly for that.


I am writing to you in this way in case you wish to include "customer feedback" on your website.


We really can not thank you enough.
Every good wish for the future success of your company.
--Barry and Melanie
16 September 2014
 
Just to let you know the mirror arrived today (2 days early) and is already in place. We are very pleased indeed with it. Thank you very much for your assistance and excellent service.
--alan
05 September 2014
 
Whilst delivery is a little delayed, I was updated twice by calls from the Sales team.
This was very pleasing, and more important than a late delivery.
Recently I have had such poor delivery service from online shopping experiences - these guys,
should they keep up the strong service ethic, will be around for a long time. Cheers

--Steve
15 August 2014
 
Just a note to thank you for your excellent service. We only ordered our mirror a few days ago and it arrived yesterday. It was brilliantly packaged and we are delighted with the mirror. A first class service in every respect.

many thanks
--Peter L.
09 August 2014
 
I just wanted to thank you for your excellent service. My order was ready and delivered within 2 days which I think it is extremely fast considering the mirror needs to be cut to size.

Thank you very much.
--Talal
04 August 2014
 
Mirror arrived safely, very pleased with it. Thank you for your quick dispatch.
--Mrs.Taylor.
12 July 2014
 
Hi Paul,
I just wanted to drop you a note to say, thank you for the glass and service M&G provided. Great service from a very happy customer.
Will certainly use M&G again. Thank you.
--Paul
06 July 2014
 
Just wanted to say a big thank you to you and the installation team. Mirrors look great and Nick was brill - going back and then returning with the final mirror so job all finished on the day!
--K Harding.
04 July 2014
 
Dear Sir, I just wanted to let you know how pleased I am with the mirror that you recently made to measure and supplied to me. It fits perfectly into the opening my ceramic tiler left in my new en-suite bathroom. I believed that he sloping ceiling may be a challenge to find a supplier to make the mirror to the exact measurements required, but the fit is excellent. I am awaiting an electrician to wire the mirror pad into the mains before making a permanent fit.
This is probably my fourth or fifth order from you for mirrors and table top glass and I am impressed with your service. The packaging is far better than adequate and the glass cleaner you supply is without doubt the best available.
It's refreshing to find a firm that can be relied upon to deliver products efficiently and to an exact standard consistently.
Thank You.
Kind Regards,
--Guy
03 July 2014
 
Arrived today.

They're up already....they look good, the bathroom looks good and even I look good.

Doesn't get much better than that.

Thanks very much, ...
--L.K.
24 June 2014
 
Just want to say thank you so much for my order which I received yesterday!

It was great to see it was very securely wrapped, as I was a bit worried it wouldn't arrive in one piece.

I'm really pleased with the tinted glass and it's a perfect fit to go on top of my cupboards in my hall - I would definitely recommend you to friends and family.
--Mrs D.
22 June 2014
 
Hi Julie and the whole team What a great product and great service. Thank you very much. The mirror looks great. (I just hope I got the measurements right at my mum's house in York! Will find out on my next visit.) The fixing seems really cool and an ingenious idea. Packaging superbly sensible. TNT service good. The acceptance of "stop then start" delivery as I was on holiday, great. Please pass on my gratitude and praise to everyone. Cheers
--Alan
11 June 2014
 
Hi Guys,

Just a quick note to let you know the shelving arrived today!

I'm delighted with the quality of it - and it fits perfectly in my window aperture, I'm happy to say. Can't wait to see them fitted.

Thanks again for an excellent service.
--G Coyle.
09 June 2014
 
I would just like to say how impressed i have been with your service.
I ordered some bevelled glass panels to make into a mirror, they have arrived and are exactly what I wanted. From beginning to end the service has been impeccable. Your phone team helped me with the order and then have kept me updated with the process.
I was then kept abreast all the way along to the point of delivery. All your staff were charming and REALLY helpful. I will recommend you highly and use you in the future.
--Claire.
06 June 2014
 
Mirrors arrived in one piece really well packaged and I'm very pleased with the look and finish.

Thanks very much.
--Simon.
04 June 2014
 
"Run For The Hills"

I ordered 4 mirrors and 4 glass shelves from Mirrors & Glass UK. There was a delivery date required. I called Mirrors & Glass and he assured me they could deliver these items by the date required. Two days before the date I called them again and he assured me that they would be delivered. On the delivery date I called to see where they were and he then informed me that they could not get the shelves. He was at that point unable to confirm a delivery date. He then agreed to refund me my money. If that wasn't bad enough, I then had to source replacements with little time. Two weeks after the job had finished and I had replaced the mirror order, via another supply company, they sent me the order via TNT. I refused the delivery and called them do ask for my refund. He said that he would refund me. No refund came through, so I raised a complaint through PayPal. For some unknown reason Paypal would not find in My favour! I called him and he said basically because nobody will make them refund then they wont do so and have kept the money, which is over £230 I am gobsmacked. Im not trying to get something for nothing or a future discount! I called them today and asked if that was acceptable, they say yes. My general opinion is one of amazement. They say they are a reputable company. When I spoke to the MD, he said that the small print online does not give permission for his staff to side line the delivery dates!!!! So he admitted they offered me the service, but the small print protects him from following through. Not the actions of a reputable company. Like I say "Run For The Hills"
--Z Liberson
31 January 2014
REPLY
The gentleman ordered 4 Mirrors requiring holes to a drawing not just a case of standard 4-holes in the corners. On the same order the gentleman also ordered 4 toughened glass shelves with a corner cut out on each piece again a drawing followed for us to process. He then put on the customer notes section of the order, "please can I have these items as soon as possible", there was no mention of a strict timescale. If he had told us a date when he needed them we would have contacted him straight away and refunded the gentleman. I am not quite sure when he rang the sales team to say when he needed them, perhaps 2-3 days after the mirrors and glass shelves were cut and awaiting processing. When we could not meet the deadline he said he wanted a full refund, which we refused because the items had been cut.

After 2-3 weeks PayPal let us know about a chargeback and thankfully they looked into the matter and their decision was that we were not at fault. The gentleman then contacted the sales team after losing the appeal with PayPal with threats of giving us bad reviews if we did not refund him.
--M&G Managing Director