The distribution team will call you 24hrs before dispatch to confirm an approx am-pm schedule.
Daily deliveries inc Saturday and Sunday.
IMPORTANT: Further to our
Terms of Service
Customer satisfaction is our main priority and we want you, the customer, to be completely satisfied with your purchase.
Please inspect your purchase on delivery.
Your order will be delivered by our own distribution team. Please inspect your order and if you find a fault you may reject it and return it immediately, we will then arrange a replacement or refund.
If your order is delivered to other areas of the UK by carrier please check for visible signs of damage and sign delivery notes appropriately (IE goods damaged) or refuse delivery we will then arrange a refund or replacement.
Cancellations of Items
Custom/Made to Measure ItemsThese will not be eligible for refund (as per the Distance Selling Regulations exception of custom made goods) unless the items have not been manufactured at the time of cancellation or are defective.
Where items have been manufactured if the items have not been despatched then delivery charges will be refunded where possible.
Ready Made ItemsAfter accepting your order if you are not completely satisfied you may return the item within 7 days, providing the item is returned in a new and re-saleable condition inside its original packing.
Return delivery costs will be at the expense of the customer.
RefundsAs credit card companies vary in time to do refunds please allow a reasonable time before a refund appears on your statement.
For further help please contact our office by email firstname.lastname@example.org
Or Tel 0161 480 1875.
The driver will be solo therefore arrangements should be made to provide someone to help unload the mirror(s) if they are particularly large.
The driver is unable and uninsured to carry the mirror(s) beyond ground level (i.e. into a bedroom or loft).
If delivery is to an address other than at ground level or if the items are carried beyond ground level, any damage caused to the mirror(s) during carriage up any stairs or in lifts is not the responsibility of the driver or Mirrors and Glass Ltd. but solely that of the customer.
A further shipping charge is then required to attempt re-delivery.
Please call on 0161 480 1875 to arrange this.